Terms and Conditions of Sale
Order Processing Times
Order processing times are approximately 5 business days, barring unforeseen circumstances.
Pricing
The prices displayed on the website are inclusive of VAT.
Product Images
Product images, unless explicitly indicated, may slightly differ from the actual stock item.
Packaging and Product Details
The contents of the packaging, technical specifications, connectors, or brand may differ from those described. If you have any questions, please contact us.
Due to space constraints, we may occasionally need to remove original packaging, and sometimes it may be absent as it was not provided by the supplier.
Some mechanical components may be disassembled from complete gearboxes and will be shipped without packaging. If a product arrives with traces of grease, it does not mean it has been used; it was previously assembled but never used.
Shipping Risks
ALL GOODS ARE SHIPPED AT THE CUSTOMER’S RISK. OUR COMPANY IS NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGE OR PARTIAL THEFT BY ANYONE.
Insured Shipping
For insured shipping, ALWAYS SIGN with the note: “RESERVED FOR INSPECTION OF FRAGILE GOODS CONTENT.”
If the package is visibly damaged, you may:
A) Refuse to accept the package, stating the reason on the courier’s delivery slip.
B) Accept it with the note “Reserved for inspection of fragile goods content, damaged parcel.”
Incorrect or Incomplete Addresses
If an incorrect or incomplete shipping address is provided, or if no one is available to accept the package during standard delivery hours, the courier will charge a €20 penalty, in addition to the redelivery and storage costs (€1 per day), which will be entirely borne by the recipient.
Product Testing
Every rifle is individually tested by us to ensure proper firing functionality before being delivered to or shipped to the customer. However, we cannot test the hop-up functionality.
Shipping Terms
The shipping terms are available at this address.
Order Confirmation
By placing an order, you confirm that you have read and acknowledged any known defects listed in each product description. Under no circumstances will Fortina.it by Umberto Fortina be held responsible for issues already disclosed and specified in the product listing you purchased.
Right of Withdrawal for Customized Products
According to applicable laws, the right of withdrawal does not apply to the purchase of customized products (optimized, customized, or modified upon the customer’s request).
Low-Cost Products
As is well known, low-cost products often come with defects from the factory. Gears may not be properly shimmed, grease may be missing, and the hop-up frequently malfunctions, requiring a “tuning” even before use. Therefore, they are sold as non-functional and without any warranty.
Products
Products may not always come with the same accessories as previous batches, so the descriptions may not match. In such cases, returns will not be accepted, nor will partial refunds be granted.
Batteries and Chargers
Batteries and chargers are provided by the manufacturer as a complimentary item for initial use of certain ASGs. This does not mean they do not function, but they are not covered by any warranty or service.
Shipping Costs
All shipping costs are always borne by the customer, including those for any warranty repairs.
Right of Withdrawal
In accordance with European regulations, the customer has the right to withdraw from the purchase contract within 14 days from the date of delivery, except for customized products. Any product optimized, customized, or modified upon the customer’s request is not subject to the right of withdrawal.
To exercise the right of withdrawal, the customer must contact us via WhatsApp or email, providing all order details. The goods must be returned intact, with all accessories, and in the original packaging. Return shipping costs are borne by the customer unless additional items are purchased where free shipping is offered, allowing you to benefit from a single shipment in your favor.
Order Confirmation Email
Once you place an order, we will promptly send you an email confirming product availability, payment details, and shipping methods.
Payment Deadline
Payment must be made within 48 hours of our confirmation email; otherwise, the order will be canceled.
Shipping for Orders Primarily of BBs
For orders primarily consisting of BBs, the shipping cost is calculated based on the actual weight, not a flat rate.
Acceptance of Terms
To proceed with an order, the customer must read and fully accept our terms and conditions of sale.
Company Information
Fortina.it by Umberto Fortina
Via Giovanni Falcone, 37 28047 Oleggio (NO)
VAT No. 02563320031
Tax Code: FRTMRT79B23F952Y
Tel: (+39) 342.3472042