Shipping and Delivery

At PRIMOREGGIMENTO.COM, we handle every shipment with care, aiming to provide a clear, secure service suited to the type of product purchased.

Our goal is simple: to prepare your order properly, package it appropriately and entrust it to the most suitable courier among those available at the time of purchase.

During checkout, you can view the available shipping methods, their costs and any selectable options based on the destination, weight and volume of your order.

Order Processing Times

Orders are normally prepared within a few business days after payment has been confirmed.

Processing times may vary depending on product availability, the type of item purchased and our current workload. Some products may require additional checks before dispatch, especially airsoft replicas, technical accessories, pre-owned items, customised products or equipment that must be inspected before shipping.

We prefer to take the time needed to inspect and prepare your items properly rather than rush the shipment of an unchecked product.

Couriers and Available Shipping Methods

Orders are shipped using the couriers available on the website at the time the order is placed. The options shown during checkout may vary depending on the weight and volume of the order, the destination, the type of products purchased and service availability in the delivery area.

When available, you will receive a tracking number after your parcel has been handed over to the courier. Tracking information may take a few hours to update and depends on the carrier’s systems.

Shipping Costs

Shipping costs are calculated during checkout based on the details of your order and the delivery destination.

For most orders, the amount shown by the system is the final shipping cost. In certain circumstances, however, a specific charge may be required—for example, for particularly heavy, bulky or fragile products; orders containing a large number of items; or deliveries to small islands, remote areas or locations subject to courier surcharges.

If a significant price difference arises before dispatch, we will contact you to confirm the most suitable solution before proceeding. This allows you to review and approve any changes clearly, without surprises.

Packaging

Every order is packaged appropriately for its contents. We use protective materials where necessary and take particular care with delicate, valuable or technical products, as well as items that may be exposed to impacts during transport.

Airsoft replicas, optics, magazines, internal components, electronic accessories and fragile products are packaged according to their weight, shape, value and shipping method.

Packaging is selected to minimise the risk of damage during transport as far as reasonably possible, taking into account the nature of the product and the courier’s operating procedures.

Checking Your Parcel Upon Delivery

We recommend always checking the external condition of the parcel before accepting the delivery.

If the parcel appears damaged, crushed, wet, open, tampered with, misshapen or otherwise unusual, it is important to accept it with a specific damage reservation, clearly describing the issue found.

Correct examples include:

• Accepted with reservation due to damaged parcel

• Accepted with reservation due to crushed parcel

• Accepted with reservation due to wet parcel

• Accepted with reservation due to open packaging

• Accepted with reservation due to tampered parcel

A generic reservation that does not describe the problem may not be sufficient to handle a claim with the courier correctly.

If the courier does not allow you to add a reservation, or if you notice an obvious problem, we recommend documenting the condition of the parcel immediately by taking photographs before opening it.

Damaged Parcels and Transport Claims

If you receive a damaged parcel or notice a problem after opening it, please contact us as soon as possible.

To help us assess the situation properly, we will ask you to provide photographs of:

• the external packaging;

• the shipping label;

• the internal protective materials;

• the product received.

This information is important for reconstructing what happened and, where possible, filing a claim with the courier.

Transport damage must be reported promptly, as couriers accept claims only within limited time periods.

Delivery Details

Please enter all the information required for delivery carefully, including:

• first and last name;

• full address and street number;

• postcode;

• town or city;

• province or region;

• apartment or unit number, where applicable;

• building or staircase details, where applicable;

• name shown on the intercom or doorbell;

• telephone number.

Incomplete or incorrect information may result in delays, the parcel being held at a courier depot, failed delivery attempts, the shipment being returned or additional charges imposed by the courier.

If you realise that you have entered incorrect information, please contact us as soon as possible and before the order is handed over to the courier.

If the address supplied is incorrect, incomplete or inaccessible, or if the parcel is not collected within the required time, any storage, redelivery, return or reshipping costs may be charged to the customer.

Failed Delivery and Parcels Held by the Courier

If the courier is unable to deliver the parcel, the shipment may be held at a courier depot.

In this case, it is important to follow the courier’s instructions or contact us promptly so that we can determine how to proceed.

Failure to collect the parcel, failure to respond to the courier’s notifications or the return of the shipment to our premises may result in additional charges.

Any storage, return, redelivery or reshipping costs may be charged to the customer.

Bulky or Special Products

Some products may require handling that differs from standard shipping due to their size, weight, value or technical characteristics.

This may apply, for example, to long airsoft replicas, hard cases, bulky equipment, large quantities of goods, delicate products, customised products or orders containing many items.

In these cases, we may contact you before dispatch to confirm the most suitable shipping method, any applicable surcharges or alternative solutions.

Our aim is to prevent problems during transport and select the safest and most appropriate shipping method for the type of goods purchased.

Shipment Tracking

When available, tracking details are sent after the parcel has been handed over to the courier.

Tracking information may take a few hours to update and depends on the carrier’s systems. A delay in tracking updates does not necessarily indicate a problem with the shipment.

If the tracking status remains unchanged for several days or you notice anything unusual, please contact us and we will investigate.

Shipping Responsibilities and Assistance

PRIMOREGGIMENTO.COM undertakes to prepare every order carefully, use appropriate packaging and entrust the shipment to the courier selected or available at the time of purchase.

Once the shipment has been handed over to the carrier, transport is managed in accordance with the terms and conditions applied by the appointed courier.

If a problem occurs during delivery, we will do our best to assist you in checking the shipment and managing the claim, subject to the courier’s procedures and applicable time limits.

For this reason, it is important to inspect the parcel upon delivery, accept it with a specific damage reservation if you notice anything unusual, and report any damage or problems to us promptly.

Customised and Made-to-Order Products

Products that are customised, modified, processed, serviced or prepared on request may require different processing times from standard products.

The order will be shipped once the required work, inspection or preparation has been completed.

For customised products or work carried out on request, specific processing times will be assessed according to the type of work involved and our current workload.

Contact Us

If you are unsure which shipping method is most suitable, need to order bulky products or have special requirements, please contact us before completing your order.

We will help you assess the most appropriate solution based on the type of product, the destination and the options available.

Our goal is to prepare your order properly, minimise transport-related issues and provide you with a clear, reliable and sustainable service.