Version 1.0.4 — updated 1 October 2026
1. Seller
The PRIMOREGGIMENTO.COM website is operated by:
Fortina.it di Umberto Fortina
Via Giovanni Falcone 37
28047 Oleggio (NO) – Italy
VAT No. 02563320031
Tax Code FRTMRT79B23F952Y
REA NO-244044
Email: info@primoreggimento.com
PEC: fortinait@pec.it
Telephone / WhatsApp: +39 3423472042
Hereinafter referred to as the “Seller” or “PRIMOREGGIMENTO.COM”.
2. Scope
These General Terms and Conditions of Sale govern purchases made through PRIMOREGGIMENTO.COM.
Where the purchaser qualifies as a consumer under the Italian Consumer Code, all mandatory consumer-protection provisions apply.
For purchases made by professionals or businesses for purposes related to their professional or business activity, the provisions of the Consumer Code reserved for consumers do not apply.
3. Product characteristics, supply variations and packaging
The essential characteristics of products are stated on the relevant product pages.
Images are for illustrative purposes and may show non-substantial aesthetic differences from the product actually supplied.
Packaging, contents and secondary details may vary between different batches or supplies following changes introduced by the manufacturer, provided that such variations do not affect the essential characteristics, declared compatibility or conformity of the product with the contract.
If PRIMOREGGIMENTO.COM identifies, before shipment, a substantial variation from the essential characteristics described on the product page, the customer will be contacted before the order is dispatched.
For logistical reasons or to protect the goods, it may be necessary to remove or replace the original packaging. Some products may also be supplied by the manufacturer or distributor without individual retail packaging.
Some spare parts and mechanical components may come from the dismantling of new and unused gearboxes, mechanical assemblies or other units. Such components may be supplied without individual retail packaging and may show grease or lubricant residue resulting from their original assembly. Where attributable to the normal origin and preparation of the component, these characteristics do not mean that the product is used.
For technical products, spare parts, electronic components, internal parts and accessories, customers are invited to check the stated characteristics and compatibility before purchase. If in doubt, PRIMOREGGIMENTO.COM may be contacted before ordering.
4. Availability
Availability shown on the website is updated on the basis of information held in the Seller's systems.
If one or more ordered products subsequently become unavailable, the customer will be informed and may obtain a refund of any amounts already paid for the unavailable products.
5. Prices
All consumer prices are stated in euros and include VAT, unless otherwise expressly provided by law.
Any shipping charges and other applicable costs are shown before the order is concluded.
6. Conclusion of the contract
The order submitted by the customer constitutes an offer to purchase.
The contract is concluded in accordance with the purchasing process and the order confirmation sent to the customer, subject to obvious material errors, subsequent unavailability or other circumstances provided for by law.
7. Order processing times
Orders are normally prepared for shipment within approximately 5 working days from order confirmation or, where applicable, receipt of payment.
This is an average processing time and does not include carrier transit times. Different times stated on the product page or communicated to the customer take precedence over this general indication.
8. Payments
The payment methods displayed during checkout are accepted.
Use of payment services provided by third parties is also subject to the relevant provider's terms.
For payment methods requiring payment after the order has been submitted, payment must be made within 48 hours of order confirmation unless otherwise indicated. If this period expires without payment, PRIMOREGGIMENTO.COM may cancel the order.
9. Shipping
Orders are shipped using the carriers and services available at the time of purchase.
Costs, methods and delivery options are shown before the order is concluded.
The customer must provide a complete and correct address and check the information entered before confirming the order.
For orders consisting mainly of BBs, shipping costs may be determined according to the actual weight of the order rather than a flat rate; the applicable cost is in any event shown before the order is concluded.
10. Products subject to age restrictions
Products for which the law requires the purchaser to be of legal age may only be sold to persons who meet that requirement.
For instruments and products subject to legal restrictions on sales to minors, PRIMOREGGIMENTO.COM adopts an age-verification system before completion of the online purchase, as required by the applicable legislation.
If verification cannot be successfully completed, the purchase of the age-restricted product cannot be concluded.
For pointed or bladed instruments and other instruments subject to the relevant rules, carrying them outside the home is governed by applicable law and may be subject to specific restrictions. The purchaser must comply with the provisions applicable to possession, transport and carrying of the product.
11. Risk during transport
In contracts concluded with consumers, where shipment is carried out through a carrier proposed by the Seller, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods.
If the consumer independently chooses a carrier not proposed by the Seller, risk passes to the consumer when the goods are delivered to the carrier, within the limits provided by law.
Any shipping insurance services do not alter the statutory allocation of risk.
12. Delivery times
Any delivery times shown on the website are estimates unless a specific deadline is expressly guaranteed.
Statutory deadlines and rights remain unaffected.
13. Right of withdrawal for distance contracts
Subject to the exceptions provided by law, consumers have 14 days to withdraw from distance contracts or contracts negotiated away from business premises, without having to give any reason.
For sales contracts concerning goods, the period starts on the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods. For multiple goods ordered in a single order and delivered separately, the period starts on delivery of the last item; for goods consisting of multiple lots or pieces, from delivery of the last lot or piece.
For service contracts, except in specific cases provided by law, the period starts on the day the contract is concluded.
The statutory right of withdrawal for distance contracts does not apply, solely on that basis, to purchases concluded directly at PRIMOREGGIMENTO.COM's business premises.
Where the contract was concluded online, subsequent collection of the goods from the shop is a method of delivery and does not, in itself, alter the nature of the contract as a distance contract.
14. How to exercise the right of withdrawal
The consumer may exercise the right of withdrawal using the statutory model form or by any explicit statement clearly communicating the decision to withdraw from the contract.
For distance contracts concluded through PRIMOREGGIMENTO.COM's online interface, the website also provides the electronic “Withdraw from the contract” function, which is easily accessible during the period in which the right of withdrawal may be exercised.
The electronic function allows the consumer to provide or confirm their name, the information needed to identify the contract from which they wish to withdraw, and the electronic means by which they wish to receive confirmation.
Before final submission, the function presents the information relating to the declaration to the consumer and requires explicit confirmation that the right of withdrawal is being exercised.
Following confirmation, PRIMOREGGIMENTO.COM sends the consumer, without undue delay and on a durable medium, confirmation of receipt of the declaration containing the information required by law, including the content of the declaration and the date and time of submission.
Use of the electronic function is an additional channel for exercising the right and does not prevent the consumer from using any other means permitted by law.
The consumer is not required to state the reason for withdrawal. Any optional information requested for organisational or statistical purposes is not a condition for exercising the right.
Where withdrawal concerns only some goods in an order and the nature of the contract permits this, the consumer may identify the products and quantities concerned by the declaration, without prejudice to the provisions applicable to the individual case.
15. Returning goods following withdrawal
The consumer must return the goods without undue delay and in any event within 14 days from the date on which the decision to withdraw was communicated to PRIMOREGGIMENTO.COM, unless the Seller has offered to collect the goods directly. The deadline is met if the goods are sent back before the 14-day period expires.
Unless otherwise stated or provided by law, the direct cost of returning goods following the simple exercise of the right of withdrawal is borne by the consumer, provided the consumer was informed of this in advance.
The consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
A return following withdrawal is distinct from returning a product for a possible lack of conformity or for technical assistance, to which different rules apply.
16. Refunds and exclusions from the right of withdrawal
Where the right of withdrawal is validly exercised, PRIMOREGGIMENTO.COM refunds the payments due in accordance with applicable law, without undue delay and within the statutory time limits.
For sales contracts, except where otherwise provided by law, the Seller may withhold the refund until the goods are received or until the consumer provides evidence that they have sent them back, whichever occurs first.
Refund of delivery charges is limited to the cost of the least expensive standard delivery service offered by the Seller. Additional costs resulting from the consumer choosing a more expensive delivery method than the least expensive standard option do not have to be refunded.
Where withdrawal concerns only some goods in an order, the effect on the original delivery charges is determined in accordance with applicable law, taking into account costs that would in any event have been incurred for the goods not returned.
The right of withdrawal does not apply in the cases expressly provided for by Article 59 of the Italian Consumer Code and other applicable provisions, including, where the relevant conditions are actually met, goods made to the consumer's specifications or clearly personalised.
Any exclusion is assessed according to the actual nature of the product or service and does not restrict the consumer's rights relating to any lack of conformity.
17. Statutory guarantee of conformity
Consumers benefit from the statutory guarantee of conformity provided for by Articles 128 et seq. of the Italian Consumer Code.
For new goods, the Seller is liable for lack of conformity existing at the time of delivery that becomes apparent within two years from delivery.
The statutory guarantee concerns original lack of conformity and does not cover problems arising after delivery as a result, for example, of improper use, normal wear, accidents, inadequate maintenance, modifications or technical work, use of incompatible components or other causes subsequent to delivery, where the relevant causal link is established.
Before the consumer is bound by the contract, PRIMOREGGIMENTO.COM makes the European Union harmonised notice on the legal guarantee of conformity prominently available through the online interface and purchasing process, in the format required by the applicable legislation.
The order confirmation sent to the customer also contains an information reminder with a link to the European page dedicated to legal guarantee rights. This reminder does not replace or limit the consumer’s statutory rights.
18. Lack of conformity, failure and normal wear
A product malfunction or failure does not automatically establish the existence of a lack of conformity.
The cause of the problem may be subject to technical examination.
Among other factors, the condition of the product, configuration, manner of use, any modifications, components used, maintenance and other technically relevant circumstances may be assessed.
Normal wear and deterioration resulting from use do not in themselves constitute a lack of conformity.
19. Technical products and correct use
Replicas, electronic components, spare parts, HPA systems, batteries, chargers, mechanical parts and other technical products must be used in accordance with the characteristics of the product and the manufacturer's instructions.
Detailed guidance is provided on PRIMOREGGIMENTO.COM's “Warranty, technical assistance and correct use” page.
20. BBs
Good-quality, intact, clean and correctly stored BBs must be used, with a nominal diameter of 5.95 mm and a tolerance compatible with the specifications of the replica and BB manufacturer.
Where expressly required or recommended for a specific product, a specific tolerance may be stated, for example 5.95 ± 0.01 mm.
Damage causally attributable to deteriorated, deformed, dirty, incorrectly stored or incompatible BBs does not constitute an original lack of conformity.
21. Batteries, power supply and electronics
For electrically powered products, voltage, polarity, battery characteristics, connectors and other requirements specified by the manufacturer or on the product page must be observed.
Damage caused by reversed polarity, short circuits, modified wiring, incompatible voltage or other non-compliant electrical conditions may be excluded from the statutory guarantee where the relevant causal link is technically established.
22. Accessories included by the manufacturer
Batteries, chargers or other accessories included by the manufacturer as initial equipment may have different characteristics, performance and durability from specialist products sold separately.
This does not exclude the mandatory rights granted to consumers by law.
23. Gas, HPA, lubrication and maintenance
Gases, pressures, lubricants and maintenance procedures compatible with the characteristics of the product must be used.
Excessive pressures, unsuitable gases, lubricants applied where they should not be, contamination or improper maintenance may cause damage not attributable to an original defect.
Further guidance is provided on the “Warranty, technical assistance and correct use” page.
24. Abnormal operation
If abnormal noises, jams, overheating, a burning smell, leaks, electronic irregularities or other abnormal symptoms occur, use of the product must be stopped to avoid worsening the problem.
Further damage causally resulting from knowingly continuing to use the product is not automatically attributable to any original defect that may have been present.
25. READY TO PLAY
Where stated on the product page, the READY TO PLAY package includes individual inspection and testing of the replica before sale.
PRIMOREGGIMENTO.COM may retain technical information relating to testing, configuration and the condition of the product during preparation.
READY TO PLAY testing provides documentary information concerning the condition of the product before delivery but does not restrict or replace the statutory guarantee.
26. Used products
For used products sold by PRIMOREGGIMENTO.COM to a consumer, the parties agree, within the limits permitted by the Italian Consumer Code, that the Seller's liability period is 12 months from delivery.
Defects, signs of wear and specific characteristics specifically disclosed to and accepted by the consumer in accordance with the law are not considered lack of conformity.
27. Products declared non-working or intended for spare parts
Products expressly sold as non-working, incomplete, requiring repair or intended for spare parts are described as such.
Characteristics or defects specifically disclosed to and accepted by the consumer as provided by law cannot subsequently be challenged as lack of conformity with what was expressly agreed.
28. Components, modifications and complex systems
Where PRIMOREGGIMENTO.COM sells an individual component intended for installation in a replica, device or system made up of several elements, the statutory guarantee concerns the conformity of the component sold and does not automatically constitute a guarantee of the entire system in which it is subsequently installed by the customer or a third party.
A malfunction of the overall system does not in itself demonstrate a lack of conformity of the component purchased.
Compatibility, installation, work performed, configuration and interaction with other components may be examined where technically relevant to identifying the cause of the problem.
Diagnosis, servicing or repair of components other than the one sold by PRIMOREGGIMENTO.COM is not automatically included in the guarantee for the individual component.
Mandatory statutory obligations remain unaffected where a lack of conformity of the product sold is established.
29. Guarantee claims, proof of purchase and diagnosis
To exercise guarantee rights, it must be possible to identify the purchase, the product and its delivery date.
Customers are invited to retain the receipt, invoice, order confirmation or other purchase documentation.
The absence of the fiscal receipt does not in itself prevent exercise of guarantee rights where the purchase can be proved by other suitable means or can be identified in PRIMOREGGIMENTO.COM's systems.
Before returning a product, the customer may be invited to contact PRIMOREGGIMENTO.COM for instructions concerning the material needed for examination.
Where technically sufficient and reasonably possible, only the affected product or component may be requested.
If additional components or the system in which the product is installed must be examined to determine the cause, PRIMOREGGIMENTO.COM may request that they be made available.
Diagnosis may include visual checks, photographs, measurements, electronic and functional checks and any other technically appropriate examination.
If a lack of conformity is established, conformity is restored free of charge within the limits and according to the methods provided by law.
Where non-conforming goods had been installed in a manner consistent with their nature and purpose before the lack of conformity became apparent, the statutory provisions concerning removal, reinstallation and related costs apply.
If it is instead established that the problem does not constitute a lack of conformity, further diagnostic activities or work may be carried out for a fee, provided the relevant costs were communicated in advance or are subsequently authorised by the customer.
30. Burden of proof
For lack of conformity becoming apparent within one year of delivery, the presumption provided by Article 135 of the Italian Consumer Code applies, unless proved otherwise and unless that presumption is incompatible with the nature of the goods or of the lack of conformity.
For defects becoming apparent after the first year, the consumer must demonstrate that the lack of conformity existed at the time of delivery, as provided by applicable law.
31. Subsequent transfer of the product to third parties
The statutory guarantee of conformity arises from the sales contract concluded between PRIMOREGGIMENTO.COM and the original consumer.
Any subsequent transfer of the product to a third party does not automatically create a new sales contract between PRIMOREGGIMENTO.COM and the subsequent possessor, nor does it start a new guarantee period.
Where a claim is submitted by a person other than the original purchaser, PRIMOREGGIMENTO.COM may request the information needed to identify the original contract, product, delivery date and the legal basis on which that person seeks to exercise any rights arising from the original contract.
This is without prejudice to any rights validly transferred or exercisable under applicable law and any commercial guarantees offered by the manufacturer under its own terms.
32. Modifications, upgrades and aftermarket components
Installation of aftermarket components, modifications or upgrades does not automatically cause loss of the statutory guarantee.
However, the guarantee does not cover damage or malfunctions causally attributable to modifications, installations, work, incompatible components or interventions carried out after delivery.
The presence of technical seals or opening indicators may be used as diagnostic evidence, but their alteration does not automatically cause loss of the statutory guarantee.
33. Repairs, maintenance and technical work
Repair, maintenance, modification, customisation, installation and upgrade work requested from PRIMOREGGIMENTO.COM is governed by the conditions agreed when the item is accepted for service.
Where the work includes components supplied by PRIMOREGGIMENTO.COM, statutory rights apply according to the nature of the relationship and the goods supplied.
34. Components supplied by the customer
Where the customer directly supplies components for installation, PRIMOREGGIMENTO.COM is responsible for correct performance of the entrusted work within the limits provided by law, but does not become the seller of the component supplied by the customer.
Any inherent defects in the component therefore remain distinct from liability relating to the work carried out.
35. Items left in the workshop and not collected
At the end of diagnosis or work, the customer is informed using the contact details provided.
The customer must provide correct contact details and communicate any changes.
If an item is not collected, PRIMOREGGIMENTO.COM may send reminders and take measures permitted by law.
Storage charges may be applied only where communicated in advance or validly agreed and within the limits permitted by law.
Failure to collect an item does not automatically transfer ownership of it to PRIMOREGGIMENTO.COM.
Any rights of retention and other remedies provided by law remain applicable where the relevant conditions are met.
36. Personalisation
For engraving, marking, painting, aesthetic modifications, customised configurations and other work carried out at the customer's request, characteristics, content and positioning must be agreed before the work is performed.
For goods made to the consumer's specifications or clearly personalised, the statutory exclusion from the right of withdrawal may apply.
This exclusion does not restrict rights relating to any lack of conformity or errors in the work performed.
37. Incorrect address, failed delivery and storage
The customer is responsible for the accuracy and completeness of the delivery information provided.
In the event of an incorrect or incomplete address provided by the customer, failure to collect, storage or a new delivery made necessary by circumstances attributable to the recipient, the customer may be charged the additional costs actually applied by the carrier and incurred by PRIMOREGGIMENTO.COM, within the limits permitted by law.
Failure to deliver at the first attempt does not in itself result in the automatic application of a penalty.
38. Communications and complaints
For assistance, complaints and communications relating to orders, PRIMOREGGIMENTO.COM may be contacted using the contact details stated in these terms and on the website.
39. Applicable law
Contracts concluded through PRIMOREGGIMENTO.COM are governed by Italian law, without prejudice to any mandatory provisions applicable to consumers residing in another State.
40. Jurisdiction
For disputes with consumers, jurisdiction lies with the court of the consumer's place of residence or domicile where provided by applicable law.
For relationships that do not qualify as consumer contracts, the statutory rules on jurisdiction and any agreements validly concluded between the parties apply.
41. Mandatory provisions prevail
If any provision of these Terms is void, ineffective or incompatible with a mandatory rule, that provision shall be replaced or interpreted only to the extent necessary to make it compliant with the law, without affecting the validity of the remaining terms.
No provision of these Terms may be interpreted as a waiver or limitation of mandatory rights granted to consumers by applicable law.